Comcast has teamed up with The UPS Store to offer convenient and free equipment returns at more than 4,400 The UPS Store locations. Comcast customers can drop off equipment as-is – no box or packaging required. … Customers can walk into any The UPS Store location, drop off their equipment and take their receipt.
How long do you have to turn in xfinity equipment?
You have 14 days from when your device was shipped (or purchased in a retail store) to initiate a return or exchange. The device must be activated before being returned.
What happens if you don't return your Xfinity equipment?
They will, of course, bill you for any unreturned equipment. This will be full list price for brand new gear even if at the time the router was obsolete and could not be reused. Furthermore, even if the equipment was returned if they fail to log it back into inventory you will be similarly charged.
How much does Comcast charge for not returning equipment?
Kevin Hunt: Comcast Says Recycle Old Modem, Then Charges $110 As ‘Unreturned’ When a modem can’t keep up with the faster speeds of new technology, it’s time to get an updated modem.How do I quit Comcast?
The best way to get in touch is to call Comcast at 1-800-XFINITY (1-800-934-6489). Follow the prompts to cancel service. Or just keep repeating “cancel service.” You can email a cancellation request as well and have Comcast call you. If you don’t want to wait on the phone, that’s a good option.
Do I have to return Xfinity Flex?
To use Xfinity Flex, you’ll need an Xfinity Flex streaming TV Box. The first Xfinity Flex streaming TV Box (which is 4K ultra high definition, or UHD, enabled) is included with your Xfinity Internet service. … If you’d like to cancel your service for any reason, you’ll need to return your Xfinity Flex streaming TV Box.
What happens if you don't return your cable box?
If you don’t return the equipment Comcast will evetually turn the matter over to a collection agency. The agency will attempt to collect the money for the unreturned equipment. It will go against your credit score if not paid in a timely manner or not paid at all.
How do I return Comcast equipment?
- Sign in and visit the Equipment Return page. …
- Check off the device(s) you’d like to return and select Continue. …
- Choose a reason for return and press Continue.
- Select a return option, follow the listed instructions, and press Confirm.
Is Xfinity Flex really free?
The Xfinity Flex is a TV streaming device offered free-of-charge to Xfinity internet-only customers. It streams on-demand television shows and movies as well as some live streaming content.
What happens if I lose my XFINITY modem?If you think your device is lost, we recommend contacting us to suspend your service and lock your device. This will prevent anyone from using your Xfinity Mobile device and racking up charges. If your device turns up later, we can simply reinstate your service.
Article first time published onHow much does XFINITY charge for equipment?
Xfinity equipment fees: $17.45/mo. Plus, it tacks on a $7.50 per month DVR service fee and a $9.95 per month technology fee.
How do I cancel my Comcast Internet and keep 2021?
Just call customer service and tell them you wish to drop the TV service. They may offer you a special rate to stay with them, but you can still keep your internet service. Just call Comcast and tell them you know longer want video; but want to retain internet service.
How much does a Xfinity cable box cost?
The Xfinity X1 set-top box costs $5 per month for your first box, and each additional TV box costs $9.95.
How can I lower my Comcast 2021 bill?
- Choose a TV package with fewer channels.
- Lower your internet speed.
- Stop going over your data cap.
- Get rid of rental equipment.
- Negotiate your monthly cost.
How hard is it to cancel Xfinity?
If you don’t have a contract, you’re free to cancel whenever you’d like (but we’re not saying it’s an easy break). But if you have a 1-year contract with Xfinity, you’ll have to face the dreaded cancellation fee. This means you’ll have to pay $10 per month remaining on your contract.
Can I use an old XFINITY router?
This is a device provided by Xfinity that serves as a router and modem in one. Many times, when people start using a new internet service, they’d rather continue using their old router. There’s good news: you can still use your own router with Xfinity.
What is the customer service number for XFINITY?
Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information.
How do I return my flex box?
- Print a free UPS return label, then pack it in the original shipping box (if you still have it) and ship it to us.
- Bring it to a local Xfinity Store, where it will be taken off your account immediately.
What is the difference between Xfinity X1 and Xfinity Flex?
Xfinity X1 and Xfinity Flex provide a one-stop shop for the best content, all just a voice command away. From X1 for an “all in” entertainment experience to Flex for those who prefer streaming and On Demand content, we have a range of options that make it easy for you to access the content you want, when you want it.
How do I turn on my flex?
- Activate your Xfinity Internet. …
- Connect the HDMI cable from your TV to your Xfinity Flex streaming TV Box. …
- Plug the power adapter into an electrical outlet and connect the other end to the USB-C port on your Xfinity Flex streaming TV Box. …
- Your Voice Remote comes installed with two AA batteries.
Is Xfinity Flex same as Roku?
The Xfinity Flex is a streaming box that competes with Roku, Amazon Firestick, and Apply TV. It allows internet-only Xfinity customers to watch TV for free, without purchasing a separate cable TV subscription.
Is Peacock free with Xfinity?
Peacock Premium is included for no additional cost for all Xfinity Flex customers and Xfinity X1 and video customers who have a subscription to Xfinity Internet or Digital Starter TV, or equivalent, or above. Peacock Premium has a $4.99/month value. No strings attached.
Is Netflix free with Xfinity?
Customers in the United States can sign up for an eligible Xfinity package that includes a Netflix subscription. Once you’ve signed up, activate to link your new or existing Netflix account. … If not, see Netflix Billing through Comcast Xfinity.
Does Comcast charge to cancel service?
Comcast/Xfinity impose a fee to cancel your subscription before the contract ends. The fee is $10/month for the remaining months of the contract. For instance, if you cancel your subscription with 9 months remaining, Comcast will charge you $90 early termination fee.
How do I track my Comcast box?
Sign in to My Account. You’ll be taken to the Devices tab, where you’ll see images of your in-home Xfinity equipment with status information and an option to troubleshoot if you’re experiencing issues.
Does Xfinity charge for router?
If you’re signing up for Xfinity service, you can choose to rent a modem and router for a fee of $14/mo. While you might take comfort knowing that the Xfinity-provided device is compatible, it’s important to note that the rental will cost you about $168/year.
Can cable companies charge for equipment?
Take note: It’s now illegal for broadband and TV providers to charge fees for equipment customers own themselves, according to Ars Technica. The fees are outlawed under a bill called the Television Viewer Protection Act that Congress passed and President Donald Trump signed in 2019.
Why is my Xfinity bill so high?
Check for errors. Comcast has already admitted they have charged some of their customers an unintended fee before. If your monthly bill is higher than usual, checking for errors is one of the options to find out why. … Call the Comcast’s/Xfinity’s billing department (1-800-934-6489) to clarify any mistakes.
How long does it take to cancel Xfinity?
To submit your cancellation request, please visit Please note that it may take up to 48 hours to process your request.
What happens at the end of Xfinity contract?
Currently you may cancel your Comcast Xfinity plan right after your low price in your contract does expire and you go into a higher price point. You do not have to become a new customer in order to get a lower monthly rates, it all depends on your area and the current offers that are available to you.
How can I watch Xfinity on my smart TV without a box?
Verify your modem compatibility. No TV Box is required to watch Xfinity Instant TV. You can also watch using the Xfinity Stream app on your compatible smart TV, smartphone, tablet or Roku device. You can even go to the Xfinity Stream portal on your computer.
